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Terms and Conditions Your use of our suite of patient portal products (e.g., MyChart, MyChart Bedside, etc) is subject to the following Terms and Conditions. If you do not agree to all the Terms and Conditions set forth below, you should not create an account to use the portal as using the portal implies that you agree to all the Terms and Conditions.

What is Patient Portal Medical Record Access? Patient Portal Medical Record Access comprises Internet and related applications that enable patients and/or their personal (legal) representative (as applicable) to have secure web-based access to portions of their electronic medical records and allow secure, convenient communications with your care providers for non-urgent messages. Use of these services is optional. Your login name and password or pin is key to protecting the confidentiality of your information. It is your responsibility to keep your password or pin confidential. Your password or pin is only known by you and can be changed online at any time by you. Your password or pin is not known by anyone else.

  • Please DO NOT SHARE your password or pin with anyone.

Secure Messaging Guidelines The suite of patient portal products (collectively hereafter the "Portal") uses secure electronic messaging as the standard method of communication. This allows you to communicate with your care team.

Please observe the following guidelines for messages sent through a patient portal:

  • DO NOT USE PORTAL MESSAGING FOR URGENT MATTERS. Typical turnaround time for responses is one(1) to two(2) business days. For medical emergencies please call your provider or dial 911.
  • Messages you enter into the Portal may be viewed by or acted upon other health professionals and staff who work with your provider. Therefore use of the suite of patient portal products may not be appropriate for very sensitive information you wish to only discuss directly with your provider.
  • Any Note to Self you enter into the Portal are not available to clinical staff or health professionals. The Notes to Self are solely available to the patient or other loved ones with access to patient's record.
  • You further AGREE THAT YOU WILL only use the Portal lawfully and not in violation of any law, that you will not use the Portal to harass, humiliate, embarrass your provider or staff, and that you will refrain from the use of profanity and obscene language when using the Portal. Failure to abide by these requirements may result in the termination of your rights to use or access the Portal.

Your Responsibilities By accessing or using the Portal, you agree to be bound by all terms and conditions.

By continuing to use the products following such notice, you agree that such modifications are effective immediately upon posting of the modified version. Please be advised that your provider(s) may also have privacy policies and the like that apply to your use of the products to communicate with said provider(s). Please check with your provider(s) to determinate if any such policies may apply.

Communication Service The Portal is a communication service offered as a convenience to patients "as is" with no additional warranties or representations.

  • You are solely responsible if you share any information on the Portal, intentionally or unintentionally, with any third party. If you share data on the Portal with third parties, it may no longer be protected by HIPAA or other privacy laws.
  • Upon sign-up, the Portal is set as your default communication preference. This may override communication preferences you previously set with your healthcare organization. After your Portal account(s) are established, you may update your communication preferences at any office visit, or during any telephone contact, by informing an employee you are speaking to that you choose "Do Not Contact" as your communication preference. Once you have communicated that preference, you understand that once your request is processed you will no longer receive Portal notifications.

Discontinuing Use of Patient Portal Medical Record Access
  • You can unenroll from your use of any patient portal product for Medical Record Access at any time by completing the appropriate online request to unenroll or by calling your physician office.
  • If we determine at our sole discretion that you have violated these terms and conditions and/or used this service inappropriately, we reserve the right to immediately discontinue your use of this service. You will be notified if we discontinue your patient portal Medical Record Access service.

Governance This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.

Use of Third Party Applications and Software You may have the option of accessing your portions of your electronic medical record using third party applications and software. These applications communicate with our electronic systems using an industry standard application programming interface (API). Use of these services involves providing your user name and password to the application or software.

  • Use of Third Party Software IS DONE AT YOUR OWN RISK. We do not provide or approve third party applications or software that use this API.
  • DO NOT provide your user name, password or Portal Credentials to any software or application you do not trust.

Other Important Notices
  • We may modify these terms and conditions at any time by posting notice on this website.
  • By using the Portal, you agree to hold Geisinger harmless for your use of the Portal and attendant services

Important notice to patients who are not Residents of the United States CONSENT TO PROCESSING YOUR INFORMATION IN THE UNITED STATES The covered entities of Geisinger Health only provide services in the United States. We are subject to the United States laws and regulations that govern the privacy and security of patient healthcare information, as well as consumer protection laws and regulations of the United States and its individual states, as applicable. If you are a citizen or resident of a different country, the data protection laws of your country may differ as to how your personal information is protected. We want you to understand that when you provide your personal information to us, or direct your healthcare provider to provide your information to us, your personal information will be transmitted to and processed in the United States. In doing that, you will be giving the covered entities of Geisinger Health your consent to process your information in the United States, in accordance with United States law, for our legitimate purpose in fulfilling your request or addressing your healthcare needs.

If you would like information about how the covered entities of Geisinger Health process your personal information, please address your request to our System Privacy Officer at 570-271-7360 or at systemprivacyoffice@geisinger.edu. We will respond to your request in accordance with applicable US laws.